From a Mark43 Case Record to a Bulletin That Reaches the Right Officers

Critical information often starts in a records management system. But a case record and a bulletin serve different jobs.

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The RMS preserves the case. The bulletin gets the information in front of the officers and partner agencies positioned to act on it.

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The Multitude Insights and Mark43 partnership brings those workflows closer together. Mark43 provides the CAD and RMS systems agencies use to manage incidents and records. BLTN helps personnel turn relevant case information into a bulletin and share it with the right audience.

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The goal is practical: reduce the swivel-chair work between maintaining a case and distributing timely information.

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Built around an agency request

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The partnership began with a straightforward workflow question from Boston Police Department: investigative information was already being maintained in Mark43, while regional distribution happened through BLTN. Could those systems work together more naturally?

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That request became the foundation for the integration. Today, agencies including Boston PD and LA-Safe use Mark43 and BLTN together — keeping casework in the system of record while getting operational intelligence to the officers and partners who need it.

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That question reflects a broader challenge across public safety. A detective may need to recreate information from a case in a document, format it as a bulletin, build a distribution list, and send it through email or another disconnected channel. Every handoff takes time and creates another opportunity for information to become incomplete or outdated.

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With Mark43 and BLTN, a detective can use relevant information from a case to create a regional bulletin in BLTN with less duplicate entry.

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The point is not to broadcast every record or make every step automatic. It is to make the handoff between the system of record and the bulletin workflow cleaner while preserving the agency’s role in deciding what should be shared.

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The job is creating and sharing the right bulletin

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Technology partnerships can easily become stories about integrations rather than the work users need to accomplish.

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Here, the job is clear: create and share a bulletin that reaches the right officers.

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For an investigator, that may mean distributing vehicle, suspect, incident, or case information beyond the originating unit. For a regional partner, it means receiving useful information through a structured bulletin rather than reconstructing it from an email chain or a static attachment.

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BLTN is designed for that distribution workflow. It gives agencies a place to create, update, organize, and share bulletins with the people who need them. Mark43 remains the operational system of record; BLTN supports the last mile between case information and the intended law-enforcement audience.

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Less re-entry, clearer distribution

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A connected workflow can reduce the need to copy the same information between systems. It can also make bulletin distribution easier to manage than a collection of PDFs, inbox threads, and manually maintained lists.

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Our direction with Mark43 is straightforward: continue tightening that workflow so investigators spend less time moving between tools and more time advancing the work.

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That is the value of this partnership, not technology for its own sake, but a more direct route from information already in the case record to a bulletin that can reach the right officers.

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Read the Mark43 Better Together Q&A

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Mark43 just published a Better Together Q&A with Matt White and Henry Qin on how the partnership started, what it changes for agencies, and what public safety leaders should ask of integrated systems.

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Want to see how Mark43 and BLTN work together? Request a demo.

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